Service & Support FREQUENTLY ASKED QUESTIONS Here we have compiled some of our more frequent technical support inquiries. If the solution to your question is not found here, our experienced technical support staff is available from 7:am to 5:pm, Monday thru Friday, Pacific Standard Time. Toll-free at 1-800-211-9001 or via e-mail at tsupport@plus-america.com. General       What is the difference between SVGA and XGA resolution? The logo screen and menus look correct, but when the computer source is attached the projected image is entirely tinted (i.e. green, pink, purple). I can't see the image on my laptop and the projector at the same time. How do I dispose of my expired lamp? Logo (no signal) screen with a VCR. There are horizontal or vertical lines across the image. My colors look completely wrong. Why do I only get a blue screen? My computer is on and attached properly. My computer is attached to the projector, buy my screen is black. Why is the image cut off on the top and/or the bottom? Why is the display image distorted or appears to have a synch problem? How do I extend my VGA cable? Remote mouse troubleshooting. How long do lamps last? Where do I get more? V Series       When changing from Video Input (Video, S-Video, etc.) to Data Input (RGB, DVI) the projection does not look clean or sharp. How can the projector receive a "Digital RGB" Signal? U2 Series       I get an RGB indication on a blue screen, but no picture. U4 Series & U7 Series     Can the U4 remote be used as a remote mouse for my PC?   Image Viewer Function   View Wireless Presenter-To-Go Training ppt   click here A folder is not displayed although the CF memory card was put in. Layout in pages of a PPT, PPS presentation is destoyed or out of order. Bullets of an ordered/unordered list cannot be shown or altered by a "-"(dash). Image, complicated graphics or whole page is not shown. Black looks black and white looks white. Why do I see the hourglass icon for so long and wait for a page/presentation to be shown? PowerPoint animation behavior differs from that on PowerPoint application on a PC. The viewer does not show some effect such as gradient, 3D and shadow. Superscript and subscript are not shown as expected. Font size appears odd in a text box. Texts in a table are not aligned properly. Axis labels in a graph overlap on axis line or distance between X-axis and labels varies. Presentation unexpectedly shut down and the viewer returns to the slide list or folder list view. Tell me about PowerPoint viewer supported languages/fonts. Web page cannot be seen for a while when the lamp has been turned off. I cannot see some text. During a PowerPoint presentation, it becomes unavailable to operate.   Wireless Presentation Function Where I can find the Presenter-to-Go manual? Projected START button image blinks. Trace of moving mouse cursor can be seen on the wall (Wireless Presenter-to-Go). Bars in an embedded Excel graph object are not colored.   Web Control Web page cannot be looked for a while when the lamp has been turned off. U3 Series       The projection from my computer is broken up into three sections and it says "YCbCr No Signal." The mouse seems to be highly intermittent when advancing slides. How do you interrupt presentations without powering down? Copyboards       Why is the paper advancing, but the copy printing out blank? Why is the copy printing out light? Why is there a solid black line in the middle of my printout on my new copyboard? UP Series       How do you reset the lamp timer once you have replaced the lamp? Lightware       My scout gets a shimmering on the screen when using my computer. How do I cool down the Scout after use? VP-800+ I hooked up my PC but get the Lightware logo screen. Using the VP800 with XGA laptop computers. My fan turns on, but the lights don't come up. My projector is plugged in, but no fan comes on. My picture is scrolling (PC). My picture is scrolling (Mac). My characters are chunky or look bitmapped. I hooked up my Mac but get the Lightware logo screen. My image is noisy, jitters, jumpy or wavy. The projector works, but the loop-through desktop monitor doesn't (Mac). TOP    SERVICE Product Support Contact Us Copyboard Service Download Specs DLP Information Frequently Asked ?s Glossary Register Your Product Repair Request Form Resolution Screen Size Calculator Shipping Policy Site Map Warranty & Legal Stuff Support Home Page Order Status Please call us at 1.800.211.9001 and we'll be happy to inform you about your order status. Tech Support Free technical support is available to our customers 7:am to 5:pm, Monday thru Friday, Pacific Time. 1.800.211.9001 ext 3 tsupport@plus-america.com About Us: Company Profile Company Events Press Room Jobs@PLUS Vision Corp. About Us Home   PLUS Vision Corp. of America © 1995-2004 | Toll Free: 1.800.211.9001   Terms of Use | Privacy | Site Map