Service & Support FREQUENTLY ASKED QUESTIONS


VP800 Series: Using the VP with XGA laptop computers.

  • Problem: Projector does not display image, or image is cropped or missing portions on the side and bottom.
  • Issue: The laptop screen is XGA (1024x768) resolution and the VP800 projector is SVGA (800x600) resolution.
  • Part One: Change Laptop Resolution to SVGA (Windows 95).
    1. Hit the Start Button.
    2. Go to Settings.
    3. Go to Control Panel.
    4. Double click the "Display" icon.
    5. Select the "Settings" tab.
    6. Halfway down the dialog box is "Desktop Area." Drag the tab to the left until it reads "800 by 600 pixels."
    7. Click "Apply." The computer may ask if you want to keep the settings, and may need to reboot. Hit "OK" until the computer returns to the Settings tab.
  • Even when you have changed your laptop screen to SVGA resolution, the computer may still not be sending out a proper signal to the VP800 projector. To get the computer to send a proper signal to the VP800, you must turn the laptop screen off.
  • Different computer manufacturers turn off laptop screens in different ways. You may want to check your user’s manual. Look under "Disable Laptop Screen" or "Activate External Monitor Port."
  • Most manufacturers will do this with a Function key. Look for a Function key (i.e. F1, F2, etc.) with the letters "LCD/CRT," or a picture of two monitors. Hold down the "Fn" key (lower left-hand corner of the laptop) and press the appropriate Function key. You may have to do this twice to turn off the laptop screen.
  • The function key provides three options, and you can loop through them in a toggle fashion.
    Laptop screen, no projector.
    Both the laptop and the projector.
    No laptop screen, projector displays image. This is the screen that will display the best image. This should eliminate cropping across image. It may also eliminate roll or jitter.

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