Service & Support FREQUENTLY ASKED QUESTIONS


VP800 Series: My picture is scrolling on the PC.

  • Tap the "Up" arrow on your projector several times. It is on the keypad, pointing towards the screen.
  • Check your VGA cable. Take both ends out of the computer and projector. Check that no pins are bent, pushed in, or broken. Reconnect everything, turn on the projector, then reboot the computer.
  • If you have a laptop, turn your laptop screen off. Different computer manufacturers do this in different ways. Check your user’s manual under "Disable Internal Monitor" or "Activate External Monitor Port." Most manufacturers use a Function key. Look for a Function key (i.e. F1, F2, etc.) with the letters "LCD/CRT," or a picture of two monitors. Hold down the "Fn" key (lower left-hand corner of the laptop) and press the appropriate Function key. You may have to do this twice, and the laptop screen will go black.
  • Check that the resolution of your computer matches that of your projector. For desktop computers, attach the desktop monitor to the projector to see Windows.
  • After removing the fuse holder, swap the fuse in use (visible) for the spare (inside the square portion of the fuse holder).
    a. On your computer, click the Start button in Windows.
    b. Go to Settings.
    c. Go to Control Panel.
    d. Double click the "Display" icon.
    e. Select the "Settings" tab.
    f. Halfway down the dialog box is "Desktop Area." Drag the tab to the left until it reads "800 by 600 pixels."
    g. Click "Apply." The computer may ask if you want to keep the settings, and may need to reboot. Click "OK" until the computer returns to the Settings tab. You are now in SVGA resolution. Your laptop screen may have a black border around the image.
    h. Even after changing your laptop screen to 800x600 resolution, you may have to turn off the laptop screen to make the computer send out the proper signal. Hold down the "Fn" button and press the appropriate function key (see instructions above) to turn the laptop screen black. The keyboard and mouse are unaffected.
  • Change Video Drivers.
    a. Look for the words "Advanced Display Properties" or "Change Display Type" on the bottom of the "Display Properties" screen (see instructions above). Click it.
    b. Select the "Monitor" tab.
    c. Click the "Change" button.
    d. Click "Show all devices," if necessary.
    e. Select "Standard Monitor Type" as your Manufacturer. Select "Super VGA (800*600)" as the Model.
    f. Click "Apply" at the first screen possible. The computer may ask if you want to keep the settings, and may need to reboot. Click "OK" until the computer returns to the Settings tab.
    g. If you are using a laptop, turn off your laptop screen as directed above.

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