Service & Support FREQUENTLY ASKED QUESTIONS


VP800 Series: My screen characters look chunky or bitmapped.

  • Check that the resolution of your computer matches that of your projector. For desktop computers, attach the desktop monitor to the projector to see Windows.
    a. On your computer, click the Start button in Windows.
    b. Go to Settings.
    c. Go to Control Panel.
    d. Double click the "Display" icon.
    e. Select the "Settings" tab.
    f. Halfway down the dialog box is "Desktop Area." Drag the tab to the left until it reads "800 by 600 pixels."
    g. Click "Apply." The computer may ask if you want to keep the settings, and may need to reboot. Click "OK" until the computer returns to the Settings tab. You are now in SVGA resolution. Your laptop screen may have a black border around the image.
    h. Even after changing your laptop screen to 800x600 resolution, a laptop computer may not send out the proper signal to the projector. You may need to turn off the laptop screen to make the computer send out the proper signal. Use the "Fn" button and the appropriate function key to turn the laptop screen black. The keyboard and mouse are unaffected.
  • If you must use VGA (640x480) resolution, video or Mac signals: Press the Menu button on the projector or remote. Select "Oversize" and press enter. Select "No" and press enter to turn off the oversize feature. This will give you a clear picture with a black border.

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