Service & Support FREQUENTLY ASKED QUESTIONS


VP800 Series: My picture is scrolling on my Macintosh.

  • Tap the "Up" arrow on your projector several times. It is on the keypad, pointing towards the screen.
  • Check your VGA cable. Take both ends out of the computer and projector. Check that no pins are bent, pushed in, or broken. Reconnect everything, turn on the projector, then reboot the computer.
  • Check your Mac Adapters. Make sure that no pins are bent and that every connection is screwed down tightly. Use only adapters supplied by PLUS Vision Corp, which we give out, free of charge, Enhance Mac Adapters with dipswitches. This versatile adapter corrects many Mac problems. To get a set, contact PLUS Vision Corp. Technical Support at 1.800.211.9001.
  • If you have the dipswitch adapters, make sure that switches 3,4,8,9 are on (up). If you do not have the dipswitch adapter, use the Mac adapter labeled "MAC 8*6."
  • Adjust resolution. If you have a desktop computer, attach a desktop monitor to the projector, so that you can see the Apple operating system software.
    a. Click the apple icon.
    b. Go to "Control Panel."
    c. Go to "Monitors and Sound" control panel.
    d. Select "800x600" under the "Resolution" menu. Choose between 60 and 72 Hertz (Hz). If the appropriate resolution is already selected, select one with a different number of Hertz (Hz). Reboot the computer.

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