Service & Support FREQUENTLY ASKED QUESTIONS


During a PowerPoint presentation, it becomes unavailable to operate.

    To resume from freezing status, turn the lamp off then on again. Using system, PowerPoint viewer and the Font Transfer Utility, version may not apply to the presentation you are showing. In this case, updating system programs may solve this problem. First try to update PC side programs, such as Font Transfer Utility. If still you see same problem, refer following information and ask update to purchased store or to PLUS Vision customer center.

    Update Information : Font Transfer Utility / Wireless Presenter-to-Go / Presenter-to-Go:

    • Version can be confirmed by this way : open Presenter Panel. then push Advanced button and show "version info" in the window.

    • If your Font Transfer Utility's is not latest one, download from the link below, then execute it. You don't need to uninstall used version.

    • Remove all files in the "Fonts" folder in using CF memory card before copying your presentation files. You can use THIS utility to remove those files.

    Version Update
    2.01.009 • Fixed : Certain font cannot be copied to CF memory.
    • Fixed : Certain transfered font cannot be used.
    • Fixed : Freeze problem with certain font.

    Update Information : Projector/Viewer Firmware

    • Purchased store or PLUS Vision customer center will serve you to update your projector firmware.

    • The viewer firmware version can be shown on the network information OSD. To see this OSD, set Option/AutoSource menu off and select "network" source. You should not put any CF memory card in projector's PC-card slot.

    Version Update
    1243-plus  


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